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Client Care Supervisor

Shelton, CT 06484

Employment Type: Permanent Placement Expertise: Project and Program Management Job Number: 23935 Pay Range: 90000

Job Description

Location: Woodbridge, CT
*****No C2C/3rd parties*******

Overture Partners' client has an immediate need for a Client Care Supervisor. To secure an interview for this role, candidates must meet the following criteria:

Must Haves:
  • Sales experience in related industries could be valuable.
  • Basic knowledge of annuities; customer-focused mindset; familiarity with CCaaS systems
  • Positive attitude, adaptability, and strong learning skills
  • Comfortable with ambiguity and shifting priorities in a startup environment.
  • Preferred, Financial services, life insurance, or annuities experience.
  • Nice-to-have, Agency or brokerage back-office experience; experience with Verisk FAST or similar systems.
What Client Needs You to Do:
  • Serve as the first point of contact via phone, chat, and SMS.
  • Handle inbound calls primarily, with occasional outbound calls for follow-ups.
  • Teach and assist clients and agents in processing business and addressing inquiries.
  • Adapt to various tasks, including contact center activities and processing workflows.
  • Focus on delivering excellent client experiences while learning about annuity basics.

Additional Information:

W2 employees of Overture Partners who work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), 401(k) starting on day one, a variety of voluntary benefits including life and disability insurance, and sick time if required by law in the worked-in state/locality.
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About Shelton, CT

Discover exciting job opportunities in Shelton, Connecticut today! Nestled in the scenic New England region, Shelton offers a perfect blend of historic charm and modern innovation. With renowned art galleries like the Jones Family Farms and Shelton Historical Society, as well as the beautifully preserved Beardsley Park showcasing the town's natural beauty, there is no shortage of culture and outdoor activities to enjoy. Join a thriving community with top-notch dining options like Liquid Lunch and scenic spots like the Shelton Riverwalk to unwind after work. Don't miss out on a chance to advance your career in this vibrant and welcoming town!