Job Description

Desktop Upgrade Consultant - Boston, MA

Job #14713

  • The right candidate will have a broad range of experience supporting Windows systems.
  • Will also charged with supporting a wide range of software applications.  
  • The successful candidate will have a flexible and innovative approach to test application compatibility in Windows 10 and Windows 7 operating systems.
  • An outgoing, friendly personality is paramount to providing the level of attentive service that the client requires.
  • A key responsibility in this role will be to work directly with customers to assess their current systems.
  • Assist in identifying and procuring required hardware and software to upgrade to Windows 10 from Windows 7
  • Ensure important data and profiles are migrated to the network and restored, as necessary, to the upgraded/migrated system. 
  • Good communication and testing skills are vital in identifying which configuration is best for each customer.


  • Minimum of three (3) years of experience in migrations/tech refreshes, particularly in Windows
  • Demonstrated experience in testing application compatibility in Windows 10
  • Demonstrated experience supporting/troubleshooting Windows 7 and Windows 10
  • Familiarity supporting industries like call centers, higher education, healthcare, finance, research, corporate and/or biotech 
  • Excellent oral and written communication skills; there will be required procedures to follow and documentation to complete in order to ensure a successful completion of the project
  • The ability to cooperate and collaborate to achieve a successful migration and show confidence in being able to address customer needs 
  • Candidates must be physically capable of lifting and moving desktop and laptop computer systems, in many cases, underneath end-user desks.
  • Must have a car to commute to various work locations in and around Boston.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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