Jobs Archive - Overture Partners

BSA
Job Overview
We are seeking a Senior Business Analyst to play a critical role in driving enterprise system enhancements and business process improvements. This position requires deep experience in business analysis within complex technology environments, with a strong focus on delivering measurable value through digital and application initiatives. Candidates who demonstrate strategic thinking, domain expertise, and the ability to influence stakeholders across technical and business teams will be prioritized.

Must Haves

15+ years of experience in software development environments with a strong focus on business analysis

10+ years of experience within the Property & Casualty insurance domain

Proven expertise in policy administration, billing, claims, and financial systems

Hands-on experience with web analytics tools such as Adobe Analytics, Google Analytics, and Google Tag Manager

Strong understanding of APIs, web services, and data formats (e.g., JSON, XML)

Experience with tools such as Postman, REST/SOAP services, and SQL-based systems

Advanced skills in workflow analysis, requirements gathering, and documentation

Bachelors degree in a related field or equivalent practical experience

What the Client Needs You to Do
In this role, you will serve as a strategic partner across business and technology teams to ensure solutions align with organizational goals. You will lead complex analysis efforts, guide project prioritization, and contribute to continuous improvement initiatives. Success in this position requires influencing stakeholders, improving delivery standards, and ensuring that business needs are accurately translated into scalable technical solutions.

Key Responsibilities

Analyze current business processes and design optimized future-state workflows

Create detailed process maps, diagrams, and functional specifications

Lead requirements elicitation sessions for large-scale or complex initiatives

Develop and maintain standards, templates, and best practices for business analysis

Conduct impact assessments for new systems and enhancements

Collaborate with development, QA, infrastructure, and business teams to support delivery

Support full project lifecycle activities from initiation through implementation and closure

Mentor junior analysts and contribute to capability development across teams

Ensure adherence to quality standards and governance frameworks

Track and evaluate performance metrics to drive process improvements

Additional Information

This role may involve cross-functional collaboration with distributed teams

Experience supporting digital platforms and customer-facing applications is highly valued

Familiarity with third-party data integrations and enterprise systems is expected

Professional certifications such as CBAP, AAC, CPCU, or similar are preferred

Strong proficiency in Microsoft Office tools, especially Visio for process modeling, is required

Work environment and schedule may vary depending on project needs; flexibility is important

W2 employees of Overture Partners who work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), 401(k) starting on day one, a variety of voluntary benefits including life and disability insurance, and sick time if required by law in the worked-in state/locality.

#25543
July 10, 2026
Senior Network Engineer
About the Role

The Network Engineering team designs, delivers, and supports enterprise network infrastructure across corporate offices, jobsites, data centers, and cloud environments.

As a Senior Network Engineer, you will lead enterprise network architecture, deployment, operations, and continuous improvement while serving as a key escalation point for complex issues.

Key Responsibilities

Network Architecture & Design

Design and recommend network solutions that improve performance, resilience, and scalability.

Architect and deploy LAN/WAN, data center, and cloud networking solutions across AWS and Azure.

Evaluate emerging technologies, contribute to infrastructure standards, and support capacity planning.

Network Engineering & Implementation

Install, configure, and manage routers, switches, voice gateways, firewalls, SSL VPN, wireless infrastructure, NAC platforms, and cloud networking components.

Implement and support VLANs, routing protocols, QoS, DHCP, NTP, PoE, SNMP, FTP/TFTP, CDP, SSH, HTTPS, and AAA.

Security & Network Protection

Deploy and maintain Fortinet security appliances, Aruba ClearPass, and related access control policies.

Support IDS/IPS, SIEM integrations, firewall hardening, and compliance with security standards.

Monitoring, Performance & Reliability

Monitor network health, uptime, and performance using tools such as SolarWinds, NetScout, and Wireshark.

Conduct protocol analysis, troubleshoot latency and packet loss, identify bottlenecks, and produce performance reports.

Incident Response & Support

Serve as Tier III escalation point for network-related incidents.

Lead root cause analysis and ensure timely, well-documented resolution of issues.

Provide after-hours support for critical outages when required.

Troubleshoot hardware, software, and circuit issues including MPLS, QoS, and private line connectivity.

Collaboration & Leadership

Partner with infrastructure, security, and application teams to deliver integrated IT solutions.

Work with vendors and service providers to support implementations and resolve issues.

Mentor junior engineers and provide technical guidance to IT staff.

Documentation & Operational Excellence

Maintain network documentation, including diagrams, configuration standards, and change records.

Contribute to standardization, monitoring and logging improvements, and process optimization.

Support data center and IDF/MDF environments, including equipment and environmental monitoring.

Required Skills & Expertise

Networking Fundamentals

Deep understanding of TCP/IP and enterprise protocols, including DNS, DHCP, NTP, HTTP/HTTPS, SMTP, SSL/TLS, LDAP, CIFS, HSRP/VRRP, and 802.1X.

Core Technical Capabilities

Strong experience with enterprise routing and switching across Cisco, Juniper, Fortinet, and Aruba environments.

Cloud networking experience in AWS and Azure.

WAN technologies including MPLS, VPLS, DIA, and VPN.

Tools & Platforms

Monitoring and analysis tools: SolarWinds, NetScout, and Wireshark.

Security and access control tools: ClearPass, SIEM, and IDS/IPS.

Professional Skills

Strong written, verbal, and organizational skills.

Ability to work independently in a fast-paced environment.

Strong mentoring and cross-functional collaboration skills.

Experience & Qualifications

Bachelors degree in Computer Science or related field, or equivalent experience.

7+ years of enterprise network engineering experience.

Relevant certifications preferred, such as CCNP.

Proven success supporting complex enterprise networking environments.

W2 employees of Overture Partners who work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), 401(k) starting on day one, a variety of voluntary benefits including life and disability insurance, and sick time if required by law in the worked-in state/locality.

#25534
July 6, 2026
Customer Success Manager
Customer Success Manager Digital Health / Healthcare Technology

We are partnering with a growing healthcare technology company that delivers digital solutions designed to improve patient engagement and support better health outcomes. They work with enterprise healthcare organizations to drive adoption, engagement, and measurable business impact.

Position Overview

The Customer Success Manager will own enterprise client relationships from implementation through renewal. This person will lead onboarding, drive adoption and KPI achievement, manage account strategy, and identify opportunities for growth. The ideal candidate is highly client-facing, organized, analytical, and thrives in a fast-paced environment.

Key Responsibilities

Manage client relationships across implementation, onboarding, support, performance tracking, and renewals

Serve as a trusted advisor to enterprise healthcare clients and key stakeholders

Drive client satisfaction, retention, and account growth through consultative relationship management

Track project scope, timelines, risks, and dependencies to ensure successful delivery

Partner with clients on adoption and engagement strategies to improve program outcomes

Coordinate cross-functional teams including product, operations, and leadership

Maintain clear documentation of workflows, implementation plans, and account activity

Identify expansion opportunities within existing accounts

Escalate risks proactively and help resolve client challenges

Qualifications

Bachelors degree required

3+ years of healthcare industry experience; digital health or healthcare technology preferred

Experience managing enterprise or strategic B2B client relationships

Strong project management and organizational skills

Comfortable navigating complex stakeholder environments

Strong analytical and communication skills with KPI-driven decision making

Self-starter who performs well in fast-moving environments

Willingness to travel 1025% as needed

Core Competencies

Ownership and accountability

Strong planning and follow-through

Relationship-building and stakeholder influence

Collaborative, customer-focused mindset

W2 employees of Overture Partners who work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), 401(k) starting on day one, a variety of voluntary benefits including life and disability insurance, and sick time if required by law in the worked-in state/locality.

#25530
July 6, 2026
Risk Consultant
** Due to client requirements, applicants must be able to work on a w2 basis

Job Overview

We are seeking a detail-oriented professional to support clients with quarterly and annual state reporting requirements related to Workers’ Compensation self-insurance programs and compliance with monopolistic state fund regulations. This role is ideal for someone with experience managing multi-state regulatory filings who thrives in a deadline-driven environment. Candidates with relevant compliance, risk management, payroll, or workers’ compensation reporting experience will be given priority for interviews.

Must Haves

Experience managing workers’ compensation reporting, compliance, or regulatory filings across multiple states.

Strong understanding of qualified self-insurance programs and/or monopolistic state fund requirements.

Ability to manage multiple deadlines while maintaining exceptional attention to detail.

Experience working with payroll records, loss data, financial statements, and related compliance documentation.

Strong organizational and follow-up skills with the ability to coordinate with multiple stakeholders.

Proficiency using web-based reporting portals and maintaining accurate electronic records.

Excellent written and verbal communication skills with a customer-focused approach.

Experience in risk management, human resources, payroll, insurance brokerage, consulting, third-party administration, or a related compliance environment preferred.

What the Client Needs You to Do

In this role, you will serve as a trusted resource for clients by ensuring all required state filings are completed accurately and on time. You will coordinate with clients and external partners to collect documentation, monitor regulatory deadlines, and provide guidance throughout the reporting process. Success in this position requires strong organization, proactive communication, and the ability to manage multiple compliance activities simultaneously.

Key Responsibilities

Manage and maintain reporting schedules for multiple clients, entities, and state jurisdictions.

Coordinate the collection of payroll information, classification codes, hours worked, loss data, financial statements, actuarial reports, and other required documentation.

Monitor filing deadlines and proactively follow up with clients, third-party administrators, and other stakeholders to ensure timely submission of required information.

Review reporting status regularly and accurately enter required information into state reporting portals.

Guide clients through online certification and submission processes.

Provide instruction regarding required state payments and filing procedures.

Maintain complete and organized records of correspondence, documentation, payment confirmations, actuarial reports, and filing activity.

Assist clients with enrolling new entities into applicable state self-insurance or regulatory programs.

Coordinate reviews of surety bonds and other security requirements, requesting updates when appropriate.

Prepare and submit supporting documentation requested by state agencies to maintain regulatory compliance.

Additional Information

This position requires exceptional attention to detail and the ability to manage multiple priorities in a fast-paced, deadline-driven environment.

The ideal candidate has experience completing quarterly or annual workers’ compensation filings across multiple states within an employer risk management, human resources, payroll, insurance brokerage, consulting, third-party administrator, or regulatory agency setting.

Experience working directly with clients and navigating state compliance portals is highly desirable.

W2 employees of Overture Partners who work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), 401(k) starting on day one, a variety of voluntary benefits including life and disability insurance, and sick time if required by law in the worked-in state/locality.

#25533
July 2, 2026
AI Engineer
Job Overview

We are seeking an experienced AI Engineer to design, build, and deploy enterprise-grade Generative AI and Agentic AI solutions that improve business operations and elevate customer experiences. This is a high-impact opportunity for a hands-on engineer who thrives in a fast-paced environment and is passionate about building production-ready AI applications. Candidates with demonstrated experience delivering scalable LLM-powered solutions, modern AI architectures, and collaborative cross-functional projects will be prioritized for interviews.

Must Haves

Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Machine Learning, Applied Mathematics, or a related technical discipline.

3+ years of professional software engineering experience with machine learning or AI applications.

Proven experience developing and deploying production-grade applications powered by Large Language Models (LLMs).

Advanced Python programming skills with experience using AI and data science libraries such as NumPy, Pandas, SciPy, and Scikit-learn.

Hands-on experience with leading LLM platforms and orchestration frameworks, including OpenAI, Anthropic, Google AI models, Hugging Face, LangChain, LlamaIndex, or similar technologies.

Experience designing Retrieval-Augmented Generation (RAG) pipelines and working with vector databases.

Strong understanding of prompt engineering, embeddings, model evaluation, and AI application optimization.

Experience developing scalable APIs, backend services, and enterprise AI integrations while collaborating effectively across technical and business teams.

What the Client Needs You to Do

In this role, you will help shape the organization’s AI strategy by delivering intelligent applications that automate workflows, improve productivity, and enhance customer interactions. You will collaborate with engineering, data, and business stakeholders to design scalable AI solutions while ensuring reliability, security, and responsible AI practices. Success in this position requires balancing technical excellence with practical business outcomes and continuously evaluating emerging AI technologies to drive innovation.

Key Responsibilities

Design, develop, and deploy scalable applications powered by Large Language Models for internal and customer-facing solutions.

Build intelligent AI agents capable of reasoning, planning, and executing complex, multi-step workflows.

Develop and maintain Retrieval-Augmented Generation (RAG) pipelines that leverage enterprise knowledge sources and proprietary data.

Design and implement Model Context Protocol (MCP) servers, AI assistants, and multi-agent platforms that support a wide range of business functions.

Integrate AI solutions with enterprise applications, APIs, databases, and existing technology platforms.

Create effective prompt engineering strategies, evaluation frameworks, and governance controls to improve model quality, safety, and compliance.

Optimize AI model performance through prompt refinement, orchestration techniques, and appropriate model tuning strategies.

Develop and support MLOps and LLMOps pipelines for monitoring, deployment, testing, and continuous improvement of AI systems.

Evaluate build-versus-buy opportunities and collaborate with internal stakeholders and external technology partners to deliver scalable AI solutions.

Research emerging advancements in Generative AI, Agentic AI, LLM architectures, orchestration frameworks, and industry best practices to continuously improve technical capabilities.

Additional Information

Experience building AI agents, autonomous workflows, or multi-agent systems is highly desirable.

Familiarity with frameworks such as LangGraph, AutoGen, CrewAI, Semantic Kernel, or similar agent orchestration platforms is preferred.

Experience with fine-tuning techniques, including LoRA, PEFT, or other parameter-efficient training methods, is a plus.

Exposure to cloud-based AI infrastructure within AWS, Azure, or Google Cloud Platform is preferred.

Familiarity with Java, JavaScript, and enterprise application environments is beneficial.

Experience implementing AI governance, observability, security controls, and responsible AI guardrails is considered a strong advantage.

This position offers the opportunity to work on cutting-edge AI initiatives that directly influence enterprise innovation, operational efficiency, and customer experience while collaborating with multidisciplinary teams in a highly technical environment.

W2 employees of Overture Partners who work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), 401(k) starting on day one, a variety of voluntary benefits including life and disability insurance, and sick time if required by law in the worked-in state/locality.

#25529
July 1, 2026
Zscaler Security Analyst
** Due to client requirements, applicants must be able to work on a w2 basis

Zscaler Analyst/Administrator

Job Overview

We are seeking a Secure Access Administrator to support and maintain a modern remote access environment built on Zscaler. This position is ideal for someone with hands-on Zscaler experience who enjoys operational support, user administration, and collaborating with security teams. Candidates who demonstrate strong technical fundamentals, responsiveness, and a willingness to learn will be well-positioned for success.

Must Haves

Hands-on experience administering Zscaler in an enterprise environment.

Working knowledge of Active Directory and Microsoft Entra ID.

Experience managing incidents and service requests through ServiceNow.

Ability to troubleshoot user access issues and resolve connectivity problems efficiently.

Strong customer service mindset with excellent communication and follow-through.

Ability to prioritize multiple requests while maintaining timely response and resolution times.

Willingness to learn new technologies and follow established operational processes.

What the Client Needs You to Do

In this role, you will provide day-to-day operational support for a secure remote access platform that enables thousands of distributed users to safely connect to critical business applications. You will manage user access, process service requests, and help maintain consistent security standards across the environment. Working closely with senior security engineers, you will contribute to ongoing platform enhancements while ensuring users receive prompt and reliable support.

Key Responsibilities

Administer the organization’s Zscaler environment, including user provisioning, access management, and platform maintenance.

Process and resolve ServiceNow tickets related to secure remote access and user connectivity.

Determine appropriate user access by reviewing inventory records and Active Directory group memberships.

Troubleshoot authentication and connectivity issues while providing timely updates to end users.

Escalate complex issues to senior engineering resources or vendor support when appropriate.

Assist with the rollout and adoption of new Zscaler capabilities and platform enhancements.

Support the standardization of secure connectivity practices across the broader security technology portfolio.

Collaborate with security, infrastructure, and application teams to ensure secure access requirements are met.

Document procedures, recurring issues, and operational best practices to improve support efficiency.

Maintain a high level of responsiveness and ownership for incoming requests to ensure consistent service delivery.

W2 employees of Overture Partners who work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), 401(k) starting on day one, a variety of voluntary benefits including life and disability insurance, and sick time if required by law in the worked-in state/locality.

#25518
June 29, 2026
Project Manager – ServiceNow
** Due to client requirements, applicants must be able to work on a w2 basis

Project Manager ServiceNow (Contract)

Job Overview

We are seeking an experienced Project Manager ServiceNow to lead the strategy, operations, and ongoing enhancement of a large-scale ServiceNow platform. This is an exciting opportunity for a seasoned project management professional who thrives in complex enterprise environments and enjoys partnering with technical teams, business stakeholders, and external vendors to deliver impactful technology solutions.

The ideal candidate has extensive experience managing ServiceNow implementations and platform operations, excels at balancing operational priorities with long-term strategic initiatives, and has a proven ability to deliver projects on time and within budget. Candidates who demonstrate strong leadership, communication, and enterprise platform management expertise will be highly considered.

Must Haves

Bachelor’s degree or equivalent combination of education and professional experience.

Minimum of 10 years of project management, technology, or related business experience.

At least 3 years of hands-on experience leading ServiceNow operations or implementation projects.

Strong expertise with ServiceNow IT Service Management (ITSM) and platform capabilities.

Experience developing and managing ServiceNow dashboards, metrics, and reporting.

Demonstrated success managing multiple enterprise technology initiatives simultaneously.

Exceptional written and verbal communication skills with the ability to engage both technical and non-technical stakeholders.

Proven ability to lead cross-functional teams, manage competing priorities, and drive projects through successful completion.

What the Client Needs You to Do

In this role, you will serve as the primary leader responsible for the ongoing success of the ServiceNow platform. You will collaborate with business leaders, technical teams, and third-party service providers to establish strategic priorities, oversee platform operations, and deliver enhancements that improve service delivery across the organization.

Success in this position requires balancing daily operational support with long-term platform planning while ensuring projects align with enterprise architecture, security standards, governance practices, and organizational objectives.

Key Responsibilities

Lead the day-to-day management of ServiceNow platform operations, ensuring incidents, problems, and enhancement requests are addressed efficiently.

Manage the full lifecycle of ServiceNow projects, from discovery and planning through implementation, release management, and post-deployment support.

Develop and maintain the strategic roadmap for the ServiceNow platform, prioritizing initiatives based on business value and organizational goals.

Oversee project budgets, software licensing, managed services, and resource planning to ensure successful project delivery.

Coordinate internal technical resources and external service providers to support platform operations and project execution.

Facilitate cross-functional collaboration between technology teams, business stakeholders, leadership, and third-party partners.

Lead governance activities including demand management, prioritization, roadmap planning, and continuous improvement initiatives.

Monitor project schedules, milestones, risks, and dependencies while proactively identifying mitigation strategies.

Evaluate new ServiceNow capabilities and recommend enhancements that improve operational efficiency and user experience.

Ensure platform configurations, enhancements, and implementations comply with enterprise architecture, security, and compliance standards.

Prepare executive-level project updates, performance reports, and status communications for leadership and business stakeholders.

Foster strong client relationships by measuring stakeholder satisfaction, gathering feedback, and implementing continuous service improvements.

Manage vendor relationships, including ServiceNow partners and system integrators, to ensure quality delivery and contractual alignment.

Provide leadership, direction, and coordination across multiple concurrent initiatives while maintaining a focus on operational excellence.

Preferred Qualifications

Project Management certification (PMP or equivalent) or completion of a recognized project management curriculum.

Experience managing enterprise platform governance, organizational change initiatives, and technology modernization programs.

Demonstrated ability to lead high-performing teams in fast-paced enterprise environments while driving measurable business outcomes.

W2 employees of Overture Partners who work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), 401(k) starting on day one, a variety of voluntary benefits including life and disability insurance, and sick time if required by law in the worked-in state/locality.

#25517
June 24, 2026
Java developer
Senior Java Developer

Job Overview

We are seeking an experienced Senior Java Developer to join a team building a modern cloud-based application while supporting ongoing enterprise initiatives. This is an excellent opportunity for a backend-focused engineer with strong expertise in Java, Spring, and AWS who enjoys designing scalable, high-performance applications. Qualified candidates who meet the required technical criteria will be prioritized for the interview process.

Must Haves

5+ years of professional experience in backend Java development

Strong hands-on experience with Java and the Spring Framework

Proven experience developing enterprise-level backend applications

Solid knowledge of AWS Cloud services, including EC2, EKS, Docker, and Kubernetes

Experience writing complex SQL queries and working with Oracle databases

Working knowledge of PL/SQL for database development and optimization

Experience developing, testing, and maintaining scalable cloud-based applications

Strong analytical, troubleshooting, and problem-solving skills with the ability to collaborate in an Agile environment

What the Client Needs You to Do

Design and develop a new cloud-native application using Java, Spring, and AWS technologies.

Support and enhance existing enterprise applications while ensuring performance, reliability, and scalability.

Collaborate closely with developers, architects, and business stakeholders to deliver high-quality software solutions.

Contribute to technical discussions, code reviews, and continuous improvement initiatives across the development team.

Key Responsibilities

Develop and maintain backend services using Java and the Spring Framework.

Build scalable, secure, and high-performing cloud-based applications.

Design, write, and optimize SQL queries, stored procedures, and PL/SQL code.

Deploy and support applications within AWS environments using Docker, Kubernetes, EC2, and EKS.

Troubleshoot production issues and implement sustainable solutions.

Participate in architecture discussions and recommend best practices for application design.

Perform code reviews and maintain high standards for code quality and performance.

Collaborate with cross-functional teams throughout the software development lifecycle.

Support application deployments, testing, and ongoing maintenance activities.

Continuously evaluate and adopt modern development tools and practices to improve team efficiency.

W2 employees of Overture Partners who work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), 401(k) starting on day one, a variety of voluntary benefits including life and disability insurance, and sick time if required by law in the worked-in state/locality.

#25515
June 24, 2026
Business Systems Analyst
** Due to client requirements, applicants must be able to work on a w2 basis

Business Systems Analyst ServiceNow

Job Overview

We are seeking an experienced Business Systems Analyst with deep expertise in the ServiceNow platform to support the design, optimization, and delivery of enterprise business solutions. This role partners with business stakeholders and technical teams to analyze requirements, improve business processes, develop reporting solutions, and configure ServiceNow applications that enhance the end-user experience.

The ideal candidate combines strong business analysis skills with hands-on ServiceNow configuration experience and a passion for delivering scalable, user-centered solutions. Candidates with experience across IT Service Management (ITSM), HR Service Delivery, Platform Analytics, and Performance Analytics will be well positioned for success.

Must Haves

Proven experience as a Business Systems Analyst supporting enterprise applications, preferably ServiceNow.

Strong knowledge of ServiceNow modules including ITSM, HR Service Delivery, Platform Analytics, and Performance Analytics.

Experience gathering, documenting, and translating business requirements into functional and technical solutions.

Hands-on experience configuring ServiceNow forms, lists, workspaces, dashboards, and reports.

Strong analytical, troubleshooting, and problem-solving skills.

Experience creating reports, dashboards, and executive-level analytics that drive business decisions.

Ability to facilitate stakeholder meetings and communicate effectively with both technical and non-technical audiences.

Experience supporting testing activities, including test planning, execution, and user acceptance testing.

What the Client Needs You to Do

As the Business Systems Analyst, you will serve as the bridge between business stakeholders and technical teams to ensure ServiceNow solutions align with organizational goals. You will analyze current processes, identify opportunities for improvement, and design scalable solutions that improve efficiency and user experience.

Success in this role requires strong collaboration, exceptional communication, and the ability to balance business priorities with technical capabilities while supporting multiple initiatives in a fast-paced environment.

Key Responsibilities

Partner with business stakeholders to gather, analyze, and document functional and technical requirements.

Translate business needs into scalable ServiceNow solutions and implementation plans.

Configure and maintain ServiceNow forms, workflows, lists, workspaces, dashboards, reports, and data extracts.

Design and deliver executive dashboards and analytics that highlight operational trends, key performance indicators, and improvement opportunities.

Analyze existing business processes and recommend enhancements that improve efficiency, automation, and user experience.

Develop business process documentation, workflow diagrams, functional specifications, and operational documentation.

Design application enhancements and new functionality by evaluating business requirements and platform capabilities.

Identify, troubleshoot, and resolve platform issues including workflow failures, configuration challenges, integration issues, and performance concerns.

Perform system analysis, configuration, testing, validation, and quality assurance activities.

Develop test strategies, create user test cases, coordinate user acceptance testing, and validate implementation results.

Define project milestones, deliverables, and implementation activities while collaborating with project managers and cross-functional teams.

Provide ongoing recommendations for continuous improvement through business process optimization and platform enhancements.

Communicate project status, risks, and solution recommendations to business and technical stakeholders.

Support additional initiatives and special projects as business needs evolve.

Additional Information

Enterprise-level Business Systems Analyst role focused on the ServiceNow platform.

Opportunity to work on high-impact initiatives that improve digital business processes and enterprise service delivery.

Collaborative environment with cross-functional business and technology teams.

Fast-paced setting requiring strong analytical thinking, prioritization, and communication skills.

Ideal for professionals who enjoy solving complex business challenges while delivering exceptional user experiences through enterprise technology.

W2 employees of Overture Partners who work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), 401(k) starting on day one, a variety of voluntary benefits including life and disability insurance, and sick time if required by law in the worked-in state/locality.

#25516
June 24, 2026
Senior Salesforce Business Analyst
Job Overview

We are seeking an experienced Senior Salesforce Business Analyst to support high-impact enterprise Salesforce initiatives in a fast-paced, Agile environment. This role serves as a critical liaison between business stakeholders and technical teams, ensuring business requirements are translated into scalable, effective Salesforce solutions. Candidates who demonstrate strong analytical skills, stakeholder engagement experience, and the ability to drive process improvements will be prioritized for interviews.

Must Haves

5+ years of experience as a Business Analyst supporting Salesforce platforms and enterprise applications

Strong knowledge of Salesforce capabilities, business processes, and solution delivery methodologies

Experience gathering, documenting, and validating business and functional requirements

Proven ability to facilitate discussions between business users, technical teams, and project stakeholders

Experience working within Agile project environments and participating in iterative delivery cycles

Strong process analysis, workflow mapping, and business process improvement experience

Excellent written and verbal communication skills with the ability to present complex information clearly

Demonstrated ability to manage multiple priorities and deliver results in a dynamic environment

What the Client Needs You to Do

The selected professional will partner with business leaders, project managers, administrators, architects, and development teams to identify opportunities for operational improvement and technology optimization. Success in this role requires translating business objectives into actionable requirements, facilitating collaboration across teams, and ensuring Salesforce solutions align with organizational goals.

Key areas of focus include:

Evaluating current business processes and identifying improvement opportunities

Defining business and system requirements that support strategic objectives

Driving alignment between business expectations and technical implementation

Supporting successful delivery of Salesforce enhancements and initiatives

Promoting process standardization, efficiency, and user adoption

Key Responsibilities

Analyze business operations, workflows, and user needs to identify solution requirements

Gather, document, and validate functional and technical requirements from stakeholders

Define project scope, business objectives, and system requirements for Salesforce initiatives

Facilitate workshops, meetings, and requirement-gathering sessions with cross-functional teams

Create process maps, business workflows, and supporting documentation to communicate future-state solutions

Collaborate with architects, administrators, developers, and project managers throughout the project lifecycle

Evaluate the business and technical impacts of proposed system enhancements and process changes

Support the design and implementation of scalable Salesforce solutions that meet business objectives

Recommend process improvements and quality enhancement initiatives to increase operational effectiveness

Communicate system updates, process changes, and implementation impacts to end users and stakeholders

Assist with user acceptance testing, requirement validation, and solution verification activities

Support continuous improvement efforts by identifying opportunities to optimize business processes and system utilization

Additional Information

Senior-level Business Analyst position focused on enterprise Salesforce solutions

Collaborative environment requiring regular interaction with business and technical stakeholders

Agile delivery methodology with participation in iterative planning and execution activities

Opportunity to influence process improvements and drive meaningful business outcomes

Work arrangement, schedule, and reporting structure to be discussed during the interview process

Candidates should be comfortable managing competing priorities while maintaining attention to detail and quality deliverables

This position is ideal for a results-oriented Salesforce Business Analyst who enjoys solving complex business challenges, facilitating stakeholder collaboration, and delivering technology solutions that create measurable organizational value.

W2 employees of Overture Partners who work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), 401(k) starting on day one, a variety of voluntary benefits including life and disability insurance, and sick time if required by law in the worked-in state/locality.

#25513
June 22, 2026