Customer Success Manager

Customer Success Manager – Digital Health / Healthcare Technology

We are partnering with a growing healthcare technology company that delivers digital solutions designed to improve patient engagement and support better health outcomes. They work with enterprise healthcare organizations to drive adoption, engagement, and measurable business impact.

Position Overview

The Customer Success Manager will own enterprise client relationships from implementation through renewal. This person will lead onboarding, drive adoption and KPI achievement, manage account strategy, and identify opportunities for growth. The ideal candidate is highly client-facing, organized, analytical, and thrives in a fast-paced environment.

Key Responsibilities

• Manage client relationships across implementation, onboarding, support, performance tracking, and renewals
• Serve as a trusted advisor to enterprise healthcare clients and key stakeholders
• Drive client satisfaction, retention, and account growth through consultative relationship management
• Track project scope, timelines, risks, and dependencies to ensure successful delivery
• Partner with clients on adoption and engagement strategies to improve program outcomes
• Coordinate cross-functional teams including product, operations, and leadership
• Maintain clear documentation of workflows, implementation plans, and account activity
• Identify expansion opportunities within existing accounts
• Escalate risks proactively and help resolve client challenges

Qualifications

• Bachelor’s degree required
• 3+ years of healthcare industry experience; digital health or healthcare technology preferred
• Experience managing enterprise or strategic B2B client relationships
• Strong project management and organizational skills
• Comfortable navigating complex stakeholder environments
• Strong analytical and communication skills with KPI-driven decision making
• Self-starter who performs well in fast-moving environments
• Willingness to travel 10–25% as needed

Core Competencies

• Ownership and accountability
• Strong planning and follow-through
• Relationship-building and stakeholder influence
• Collaborative, customer-focused mindset

W2 employees of Overture Partners who work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), 401(k) starting on day one, a variety of voluntary benefits including life and disability insurance, and sick time if required by law in the worked-in state/locality.

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