Job Overview
A senior-level Technical Salesforce Business Analyst is needed to support multiple high-impact initiatives in a fast-paced, stakeholder-driven environment. This role requires a proactive professional who can quickly understand complex systems, translate business needs into technical solutions, and drive projects forward to successful delivery. Candidates who demonstrate strong analytical skills, Salesforce experience, and the ability to manage competing priorities will be well-positioned for immediate consideration.
Must Haves
- 5+ years of experience in technical business analysis or a similar role
- Hands-on experience supporting Salesforce implementations or enhancements
- Strong knowledge of CI/CD practices and tools within a technical delivery environment
- Proven ability to create clear and comprehensive documentation (BRDs, SRDs, workflows, user guides)
- Experience facilitating workshops, stakeholder interviews, and requirements sessions with diverse groups
- Proficiency in Agile methodologies and tools such as Jira for backlog and user story management
- Strong analytical, problem-solving, and communication skills across technical and business audiences
- Advanced proficiency with Microsoft Office tools including Excel, Word, PowerPoint, Outlook, and Visio
What the Client Needs You to Do
This role focuses on bridging business objectives with technical execution by partnering with stakeholders, program leadership, and development teams. You will gather and refine requirements, ensure alignment across teams, and contribute to delivering scalable, efficient solutions. Success in this role means driving clarity, improving processes, and ensuring that deliverables meet both functional and technical expectations.
Key Responsibilities
- Lead requirement gathering, analysis, and documentation efforts across multiple projects
- Translate business needs into detailed technical requirements, user stories, and acceptance criteria
- Maintain traceability of requirements throughout the project lifecycle and manage scope changes
- Facilitate stakeholder meetings, workshops, and JAD sessions to align on priorities and solutions
- Collaborate with development teams to ensure accurate implementation of requirements
- Support test planning and validation to confirm alignment with defined requirements
- Analyze defects, perform root cause analysis, and assist in resolution efforts
- Evaluate existing business processes and recommend automation or optimization opportunities
- Develop visual documentation including process flows, UML diagrams, and system models
- Participate in Agile ceremonies such as sprint planning, standups, reviews, and retrospectives
- Manage and prioritize backlog items in collaboration with product owners and scrum teams
- Assist with risk identification, tracking, and mitigation planning alongside program leadership
- Provide production support and communicate effectively with stakeholders on system issues and updates
Additional Information
- This role may require working in a hybrid or team-based environment with cross-functional collaboration
- Opportunity to contribute to large-scale digital transformation and process improvement initiatives
- Occasional involvement in project coordination or program management responsibilities may be expected
- Preferred qualifications include a degree in a technology-related field, relevant certifications (Business Analysis or Salesforce), and familiarity with data reporting tools
- Experience with AI-enabled tools to enhance productivity and deliver higher-quality outputs is considered a strong advantage
W2 employees of Overture Partners who work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), 401(k) starting on day one, a variety of voluntary benefits including life and disability insurance, and sick time if required by law in the worked-in state/locality.
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