Telecom Engineer

Job Overview
A leading organization is seeking a Senior Telecom Engineer to design, modernize, and support enterprise voice and collaboration platforms across both on-premises and cloud environments. This role is ideal for a hands-on technical expert who can lead telephony transformation initiatives while ensuring high availability, security, and performance. Candidates with strong experience in unified communications, contact center technologies, and cloud migration will be prioritized.

Must Haves

• 5+ years of experience in enterprise voice infrastructure, unified communications (UC), or contact center (CC) environments

• Strong expertise in telephony systems including PBX, SIP trunking, PSTN, and call routing

• Experience with contact center platforms and technologies (IVR, call flows, workforce management)

• Hands-on experience with UCaaS and/or CCaaS platforms (e.g., Teams Phone, Zoom Phone, Five9, or similar)

• Strong understanding of networking fundamentals for voice (SIP, RTP, QoS, VLANs, DNS, DHCP)

• Experience with system migrations, upgrades, and infrastructure modernization initiatives

• Familiarity with monitoring and troubleshooting tools (e.g., call tracing, network monitoring tools)

• Knowledge of security, compliance, and e911 standards within voice environments

• Experience integrating telephony systems with business applications using APIs or similar technologies

• Strong documentation, communication, and vendor management skills

What the Client Needs You to Do
You will lead the evolution of enterprise telephony and collaboration platforms, transitioning legacy systems into modern, cloud-enabled solutions. This includes designing resilient architectures, optimizing contact center operations, and ensuring seamless integration with business systems. You will also act as a subject matter expert and escalation point, driving operational excellence and continuous improvement across voice services.

Key Responsibilities

• Design and own end-to-end architecture for voice, unified communications, and contact center platforms

• Lead modernization efforts, including migration from legacy systems to UCaaS and CCaaS solutions

• Develop and enforce standards for configuration, security, and operational best practices

• Design and optimize call flows, IVR systems, routing strategies, and user experience

• Implement and manage telephony infrastructure, including upgrades, migrations, and integrations

• Provide Tier 3 support for complex voice and collaboration issues, including troubleshooting signaling and media flows

• Manage and optimize SIP trunking, carrier services, and number administration

• Monitor system performance using call data records and network monitoring tools

• Collaborate with cross-functional teams to ensure secure, scalable, and integrated solutions

• Maintain comprehensive documentation, including runbooks, diagrams, and operational procedures

• Partner with vendors and carriers to ensure service quality, reliability, and issue resolution

• Support training and knowledge transfer to internal teams and stakeholders

Additional Information

• This role plays a key part in large-scale telephony modernization and cloud transformation initiatives

• Experience with both legacy voice systems and modern cloud-based platforms is highly valuable

• Familiarity with contact center analytics, workforce management, and quality monitoring tools is beneficial

• Exposure to API integrations and application-level connectivity is a plus

• Candidates should be comfortable operating in complex, multi-system environments

• Strong emphasis on resilience, scalability, and user experience across communication platforms

W2 employees of Overture Partners who work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), 401(k) starting on day one, a variety of voluntary benefits including life and disability insurance, and sick time if required by law in the worked-in state/locality.

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