Job Overview
We are seeking a Senior Business Analyst to play a critical role in driving enterprise system enhancements and business process improvements. This position requires deep experience in business analysis within complex technology environments, with a strong focus on delivering measurable value through digital and application initiatives. Candidates who demonstrate strategic thinking, domain expertise, and the ability to influence stakeholders across technical and business teams will be prioritized.

Must Haves

• 15+ years of experience in software development environments with a strong focus on business analysis
• 10+ years of experience within the Property & Casualty insurance domain
• Proven expertise in policy administration, billing, claims, and financial systems
• Hands-on experience with web analytics tools such as Adobe Analytics, Google Analytics, and Google Tag Manager
• Strong understanding of APIs, web services, and data formats (e.g., JSON, XML)
• Experience with tools such as Postman, REST/SOAP services, and SQL-based systems
• Advanced skills in workflow analysis, requirements gathering, and documentation
• Bachelor’s degree in a related field or equivalent practical experience

What the Client Needs You to Do
In this role, you will serve as a strategic partner across business and technology teams to ensure solutions align with organizational goals. You will lead complex analysis efforts, guide project prioritization, and contribute to continuous improvement initiatives. Success in this position requires influencing stakeholders, improving delivery standards, and ensuring that business needs are accurately translated into scalable technical solutions.

Key Responsibilities

• Analyze current business processes and design optimized future-state workflows
• Create detailed process maps, diagrams, and functional specifications
• Lead requirements elicitation sessions for large-scale or complex initiatives
• Develop and maintain standards, templates, and best practices for business analysis
• Conduct impact assessments for new systems and enhancements
• Collaborate with development, QA, infrastructure, and business teams to support delivery
• Support full project lifecycle activities from initiation through implementation and closure
• Mentor junior analysts and contribute to capability development across teams
• Ensure adherence to quality standards and governance frameworks
• Track and evaluate performance metrics to drive process improvements

Additional Information

• This role may involve cross-functional collaboration with distributed teams
• Experience supporting digital platforms and customer-facing applications is highly valued
• Familiarity with third-party data integrations and enterprise systems is expected
• Professional certifications such as CBAP, AAC, CPCU, or similar are preferred
• Strong proficiency in Microsoft Office tools, especially Visio for process modeling, is required
• Work environment and schedule may vary depending on project needs; flexibility is important

W2 employees of Overture Partners who work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), 401(k) starting on day one, a variety of voluntary benefits including life and disability insurance, and sick time if required by law in the worked-in state/locality.

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Customer Success Manager – Digital Health / Healthcare Technology

We are partnering with a growing healthcare technology company that delivers digital solutions designed to improve patient engagement and support better health outcomes. They work with enterprise healthcare organizations to drive adoption, engagement, and measurable business impact.

Position Overview

The Customer Success Manager will own enterprise client relationships from implementation through renewal. This person will lead onboarding, drive adoption and KPI achievement, manage account strategy, and identify opportunities for growth. The ideal candidate is highly client-facing, organized, analytical, and thrives in a fast-paced environment.

Key Responsibilities

• Manage client relationships across implementation, onboarding, support, performance tracking, and renewals
• Serve as a trusted advisor to enterprise healthcare clients and key stakeholders
• Drive client satisfaction, retention, and account growth through consultative relationship management
• Track project scope, timelines, risks, and dependencies to ensure successful delivery
• Partner with clients on adoption and engagement strategies to improve program outcomes
• Coordinate cross-functional teams including product, operations, and leadership
• Maintain clear documentation of workflows, implementation plans, and account activity
• Identify expansion opportunities within existing accounts
• Escalate risks proactively and help resolve client challenges

Qualifications

• Bachelor’s degree required
• 3+ years of healthcare industry experience; digital health or healthcare technology preferred
• Experience managing enterprise or strategic B2B client relationships
• Strong project management and organizational skills
• Comfortable navigating complex stakeholder environments
• Strong analytical and communication skills with KPI-driven decision making
• Self-starter who performs well in fast-moving environments
• Willingness to travel 10–25% as needed

Core Competencies

• Ownership and accountability
• Strong planning and follow-through
• Relationship-building and stakeholder influence
• Collaborative, customer-focused mindset

W2 employees of Overture Partners who work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), 401(k) starting on day one, a variety of voluntary benefits including life and disability insurance, and sick time if required by law in the worked-in state/locality.

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Job Overview

An immediate opportunity is available for an experienced Business Analyst to support complex healthcare technology initiatives within a large-scale transformation program. This role serves as a key liaison between business stakeholders, technology teams, project leadership, and vendors, ensuring requirements, decisions, documentation, and governance processes are effectively managed throughout the project lifecycle. Candidates with strong business analysis expertise, healthcare technology experience, and exceptional documentation and stakeholder engagement skills will be prioritized for interviews.

Must Haves

• Experience as a Business Analyst, Systems Analyst, Product Analyst, or similar role supporting technology-driven initiatives.
• Proven ability to gather, analyze, document, validate, and manage business and functional requirements.
• Experience facilitating meetings, documenting decisions, tracking action items, and supporting executive-level communications.
• Strong knowledge of business analysis methodologies, process mapping, requirements management, and traceability practices.
• Experience supporting technology projects through discovery, planning, testing, implementation, and operational readiness activities.
• Proficiency with SharePoint, Microsoft Office applications, collaboration platforms, project tracking tools, and documentation repositories.
• Excellent communication, facilitation, organizational, and stakeholder management skills.
• Ability to work effectively in a matrixed environment with multiple priorities, projects, and cross-functional stakeholders.

What the Client Needs You to Do

The Business Analyst will serve as a trusted partner to technology leadership, project teams, and business stakeholders by translating complex business, operational, and technical needs into actionable requirements and documentation. This individual will support governance activities, facilitate stakeholder collaboration, maintain critical project records, and ensure information is organized, accessible, and aligned with established standards. Success in this role requires strong analytical thinking, exceptional attention to detail, and the ability to create clarity across complex initiatives.

Key Responsibilities

• Gather, analyze, document, validate, prioritize, and maintain business, functional, operational, reporting, integration, and technical requirements.
• Facilitate stakeholder meetings, workshops, governance sessions, and cross-functional discussions to drive alignment and decision-making.
• Develop and maintain business analysis artifacts including requirements documents, user stories, process flows, business rules, acceptance criteria, gap analyses, and traceability matrices.
• Capture and track decisions, risks, issues, dependencies, action items, and follow-up activities while ensuring accountability and visibility.
• Prepare executive summaries, governance materials, briefing documents, meeting records, and status communications.
• Analyze current-state and future-state business processes, workflows, user journeys, system interactions, and operational procedures.
• Collaborate with technical teams and solution architects to align business needs with solution designs, integration requirements, and enterprise standards.
• Support procurement-related activities by documenting requirements, evaluating solution options, and assisting with planning and decision support.
• Assist with testing preparation, user acceptance testing, defect management, validation activities, and implementation readiness efforts.
• Coordinate documentation and knowledge management activities to support operational transition, training, governance, and audit readiness.
• Maintain centralized repositories of requirements, project artifacts, governance records, standards, templates, and reference materials.
• Ensure documentation remains organized, version-controlled, accessible, and aligned with records management best practices.

Additional Information

• Opportunity to support highly visible healthcare and technology transformation initiatives with broad organizational impact.
• Work closely with business leaders, project managers, architects, technical teams, vendors, and operational stakeholders.
• Exposure to enterprise technology initiatives involving healthcare systems, interoperability, data exchange, analytics, digital transformation, and operational modernization.
• Experience within healthcare, public sector, human services, Medicaid, public health, or federally funded programs is highly desirable.
• Knowledge of governance processes, enterprise standards, procurement planning, contract support, accessibility requirements, privacy controls, and security practices is beneficial.
• Familiarity with vendor-led implementations, system integrations, multi-agency programs, records management, and SharePoint administration is preferred.
• Candidates who demonstrate strong documentation discipline, relationship-building skills, and the ability to manage competing priorities in a fast-paced environment will be particularly successful.
• Work arrangement, reporting structure, and scheduling expectations will be discussed during the interview process.

W2 employees of Overture Partners who work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), 401(k) starting on day one, a variety of voluntary benefits including life and disability insurance, and sick time if required by law in the worked-in state/locality.

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